gauging user competence: a helpful case study
My attention was drawn today to this amazing thread on "How to delete your Yahoo! account," in which the poster offers a very simple explanation of, surprise, how to delete your yahoo account.
Amazingly, it is followed by 232 comments (so far), the majority of which are mindless requests for him to delete arbitrary yahoo accounts. An example:
I want to delete my account,but I dont know how,?can you please delete my account cause i wanna change it!!!!!!!!!!!!!!!ppppppppllllllllsssssssssssssssssss……
